All of our patrons are considered customers. And our customers /patrons are very important to help us maintain funding for our resources and programs. So we should take time to consider our forms of customer service and the way we treat patrons.
We could also consider our Customer Service Policy( if we have one) . If not , we may want to develop policy on how we want to treat our customers . We should want the library to be a friendly, welcoming place where people will want to come!
One way we can have superior customer service is to hire exceptional employees . These employees are able to set a good example , interact easily with patrons, have a great phone voice and can communicate well via email.
Also having the proper positive leadership helps the change of the positive culture of our team ( staff) . In essence , Customer Service is putting the customer first by focusing on creating a positive experience.
So here is the question: Does anyone have a customer service policy? What is in it?
If you don't have one, what do you think you should have in it? I would love to hear from you regarding your thoughts on Customer Service,
Check out the Books For Sale Page! My ebook on sale now!
We could also consider our Customer Service Policy( if we have one) . If not , we may want to develop policy on how we want to treat our customers . We should want the library to be a friendly, welcoming place where people will want to come!
One way we can have superior customer service is to hire exceptional employees . These employees are able to set a good example , interact easily with patrons, have a great phone voice and can communicate well via email.
Also having the proper positive leadership helps the change of the positive culture of our team ( staff) . In essence , Customer Service is putting the customer first by focusing on creating a positive experience.
So here is the question: Does anyone have a customer service policy? What is in it?
If you don't have one, what do you think you should have in it? I would love to hear from you regarding your thoughts on Customer Service,
Check out the Books For Sale Page! My ebook on sale now!
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